Docs sites and marketing pages can take defect reports without opening Jira to the world. The form should ask for type, a date they hit it, and details so engineering is not parsing tweets.
Notify the on-call or support alias.
Edit the select in the copied HTML.
Change the details placeholder to numbered steps, URL, browser.
Close duplicates in the dashboard; do not promise SLAs this form cannot keep.
A bug report form is a public or logged-out way to say the product misbehaved: error, wrong data, crash, or visual break. US SaaS teams and UK scale-ups both need a path that is not ‘email founders@’. The request pack gives you a severity-ish type, when it happened, and a textarea for steps.
It is not a status page and not a CVE intake. Security issues should go to a disclosed security@ process. This form is for functional defects you are willing to receive from customers and trial users.
‘It doesn’t work’ is not a ticket. You need expected vs actual, and enough environment to reproduce.
Ask people not to paste passwords, API keys, or personal data of other users. Say that above the form.
Intercom, Zendesk, and GitHub Issues each have a place. Public HTML is the guest-user path.
Works for static docs (Docusaurus, MkDocs) with no app login.
Best once you have accounts. Use both: in-app for users, HTML for people stuck before login.
Public, incomplete, and hostile to PII. Point them at this form.
Fine for open source. Messy for a closed SaaS with customer data in repro notes.
Publish the form on a /support/bugs page. GitHub Pages and Cloudflare Pages both work.
Pipe CSV to Jira with Zapier when volume grows. Until then, a dashboard plus email is enough for a small team in EST or GMT.
Add a URL field for a screenshot link, or use the file-upload generator if you accept files.
Publish a separate security.txt / disclosure page. Do not mix RCE reports with ‘button colour is wrong’.
No. Sentry is automatic telemetry. This is human-written reports.
Public forms get more spam. your form backend filters bots; you will still see junk—worth it for pre-login failures.
Let customers pitch product ideas with context, not a one-line tweet.
A lighter intake than a feature request for culture, process, or UX niggles.
Collect quotes, permission to name the company, and a contact for follow-up.