Cookie Policy

Last updated: August 09, 2025

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

ScaleWorks Pvt Ltd. uses cookies on our CallMeBack services (callmeback.in, callmebackbutton.com, callusbackbutton.com, myformcapture.com, myformconnect.com) to enhance user experience, analyze website performance, and improve our services in accordance with our business operations.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are strictly necessary for the proper functioning of our website and services. They enable core functionality including but not limited to:

  • User authentication and session management
  • Security features and fraud prevention
  • Service delivery and technical operations
  • Load balancing and system performance

3.2 Analytics Cookies

We utilize analytics cookies to collect aggregated information about website usage patterns and performance metrics. This data helps us optimize our services and understand user preferences in accordance with standard industry practices.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization features that improve user experience, including preferences, settings, and service customization options.

4. Third-Party Services

We may utilize third-party service providers who may place cookies on your device in connection with the services they provide to us, including but not limited to analytics providers, performance monitoring services, and other technology partners.

5. Data Collection and Processing

Through the use of cookies and similar technologies, we may collect and process various types of information related to your use of our services, including technical data, usage patterns, and other information necessary for the operation and improvement of our services. This information is processed in accordance with our legitimate business interests and applicable privacy policies.

6. Managing Your Cookie Preferences

You may manage your cookie preferences through your browser settings or through any consent mechanisms we may provide. Please note that disabling certain cookies may impact the functionality and performance of our services.

6.1 Browser Controls

Most web browsers provide options to view, manage, and delete cookies. You may configure your browser to block or alert you about cookies, though this may affect service functionality.

6.2 Service Impact

Restricting or disabling cookies may limit your ability to use certain features of our services and may impact the overall user experience and service performance.

7. Data Retention and Storage

Cookie data and associated information are retained for periods consistent with our business needs, legal obligations, and industry standards. Storage duration may vary based on the type and purpose of the data collected.

8. Legal Basis and Compliance

Our use of cookies is based on our legitimate business interests in operating and improving our services, ensuring security, and analyzing performance. We process information in accordance with applicable laws and our business requirements.

9. Policy Updates

This Cookie Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through appropriate channels as determined by our business practices.

10. Contact Information

If you have any questions about this Cookie Policy, please contact us:

Email: support@callmebackbutton.com
Company: ScaleWorks Pvt Ltd.
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM IST

11. Useful Links

For more information about cookies and how to manage them, visit:

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