# Autoresponder emails

Send an automatic confirmation to form submitters after their submission passes spam checks. Customize the subject and message with merge tags — unknown tags are safely ignored.

## When emails are sent

- Autoresponder is enabled on the form
- Spam processing has finished
- The submission is **not** flagged as spam
- The submitter left a valid email address

Spam and bot submissions never trigger autoresponders.

## Available merge tags

| Tag | Replaced with |
| --- | --- |
| `{{reference_id}}` | Obfuscated submission reference (safe to share with the submitter) |
| `{{submitted_at}}` | Submission date and time in your team timezone |
| `{{form_name}}` | Name of this form |

Tags like `{{name}}` or `{{email}}` are **not supported**. If you paste an unsupported tag, it is removed from the sent email so nothing broken is delivered.

## Example templates

### Simple confirmation (default)

**Subject:** `We received your message — ref {{reference_id}}`

```
Thank you — we received your message.

We will review your submission and get back to you soon.
```

### Support request

**Subject:** `Support request received ({{reference_id}})`

```
Your support request has been received.

Reference: {{reference_id}}
Submitted: {{submitted_at}}

Our team typically responds within one business day. Please quote your reference if you follow up.
```

### Contact form

**Subject:** `Thanks for contacting us`

```
Thank you for reaching out via {{form_name}}.

We received your message on {{submitted_at}}.
Your reference is {{reference_id}}.

Someone from our team will be in touch shortly.
```

### Newsletter / waitlist

**Subject:** `You're on the list`

```
Thanks for signing up.

Confirmed: {{submitted_at}}
Reference: {{reference_id}}

You can use this reference if you need to contact us about your signup.
```

## Setup

1. Open your form in the dashboard → **Edit**
2. Enable **Autoresponder**
3. Customize subject and message (or leave blank for the default)
4. Save the form